Who are we?
Selltech E-Waste Management Solution Private Limited, with its registered office at Bhapra Road, Samalkha, Panipat, Haryana-132101, India (“we,” “our,” or “us”), places a high priority on the security of your personal data and is dedicated to safeguarding and respecting the privacy of users (“you” or “your”) of our Tap2cash Website and App (the “Platform”).
What does this privacy notice cover?
This privacy notice, along with our Terms and Conditions, explains how we may process your personal data in relation to your use of the Platform. It details our methods of collecting and sharing data, how we utilise personal information, the protective measures we employ in compliance with data protection laws, and your privacy rights. Please ensure you review this notice thoroughly.
This Statement is relevant to Personal Data processed by Tap2cash under the following circumstances:
When you visit our main website (www.tap2cash.in) or any other Tap2cash websites that include a reference or link to this Statement (collectively known as the “Website”).
When you interact with, download, or use any of our internet-based services, including mobile apps, software, or other digital applications (collectively referred to as “Services”).
When you visit Tap2cash’s social media pages.
When you receive communications from us, such as emails, phone calls, or other forms of electronic messaging.
Information we collect:
We collect certain information directly from you, typically through forms you fill out or when you access, download, or acquire products or Services. This information generally includes:
Your Name, Contact Information, Email Address, IMEI, and Device Information.
Any communications you have with Tap2cash representatives.
Content you share on our social media channels.
Information provided on the Website, such as through questionnaires or feedback forms.
Details provided when subscribing to SMS services.
Information you submit when creating an account, including your login credentials and preferences for the Services.
We also gather additional information indirectly through your interactions with the Services (such as tracking your actions on the Website or facilitating your account access).
The information we collect is typically confined to:
Data regarding the usage of our Services or Website, gathered automatically and passively through various technologies, often in the form of web logs. This data generally does not directly identify you or others. Examples of this data include IP addresses, device details, browser types, domain names, and other anonymous statistical information related to overall usage patterns.
Additionally, we gather Personal Data from other sources such as public records, publicly accessible websites, vendors, data providers, service providers, commercially available marketing lists or registries, telephone directories, social networks (like LinkedIn), news outlets, and related media. The Personal Data obtained from these sources is generally limited to business contact details, including names, contact information, job titles, IP addresses, and profiles on LinkedIn and other social media platforms.
Use of Personal Data
Tap2cash processes your Personal Data under the following circumstances: when it is essential to fulfil our contractual obligations or exercise our rights; when we have a legitimate business interest in processing the data; when required to comply with relevant laws or regulations; or when we have obtained your consent (where mandated by applicable law) to use your information. If we rely on your consent, you retain the right to withdraw it at any time by contacting us as described below.
Such legal bases are identified in the following common scenarios:
Administering Our Website and Providing Services:We process Personal Data to meet our contractual obligations where applicable. If no contract exists with you, this processing is grounded in our legitimate interest in managing and promoting our business, operating and maintaining the Website, delivering and enhancing the Services, and providing requested content (for instance, when you ask for a quote on our website).
User Registration:In line with our contractual obligations or legitimate interest in offering Services, we process your Personal Data when you register for an account with Tap2cash. This is necessary to set up and manage your account, provide technical and customer support, verify your identity, and deliver important information about your account and Services.
Support Requests:If you request contact from Tap2cash (e.g., for product or service inquiries), or if you reach out to us through any method provided on our website, we process your Personal Data as needed to fulfil our legitimate interest in addressing your inquiries and maintaining communication with you, or as required by our contractual commitments.
Compliance, Security, and Functionality of Website and Services:
To support our legitimate interests in ensuring compliance with relevant terms, we process your Personal Data to monitor adherence to applicable usage policies. This includes tracking the use of the Website and Services to fulfil our contractual obligations where necessary and to provide a secure and functional experience. In situations where no contract exists, this
processing is based on our legitimate interest in safeguarding the Website, Services, systems, and applications, as well as protecting our rights and those of others. This may involve monitoring, investigating, and reporting any attempts to breach security, verifying accounts and activities, and enforcing our terms and policies.
Enhancing Website and Services; Developing New Offerings:
We use your Personal Data to examine trends, usage patterns, and interactions with the Website and Services. This is necessary for our legitimate interest in refining and enhancing our Website and Services, creating new offerings, and delivering customised content to tailor your experience with our Services. In some cases, we may collect your Personal Data directly for development purposes, such as through feedback surveys to gain your insights.
Marketing Communications; Advertising:
In line with our legitimate business interests, we process your Personal Data to promote our Website and Services, expand our business, and advertise our offerings. This may involve sending marketing information and personalised content advertisements. Such processing is done to support these legitimate interests or, where required, based on your prior consent.
Payments:
When you provide financial information to us, Tap2cash processes your Personal Data to verify this information and to handle payments as necessary to complete transactions and fulfil our contractual obligations.
Legal Obligations:
We may need to process Personal Data to comply with legal and regulatory requirements that we deem necessary or appropriate under the law. This processing could include responding to requests from courts, law enforcement, regulatory bodies, and other public or government authorities; enforcing our terms of service or other agreements; or protecting our rights, privacy, safety, or property, as well as those of others.
Tracking Platform Usage:
We use various tools to gather information on how you use and interact with the Platform. This includes data about your visit, such as IP address, computer system details, device ID, browser information, and location. We also collect data through cookies, web beacons, and behavioural targeting/re-targeting technologies, typically on an automatic basis. For more details on how we use these technologies, please refer to our Cookies Policy.
Disclosure of Your Information
Tap2cash may disclose Personal Data in the following situations:
Contracted Service Providers: To facilitate our Services, conduct business operations, or comply with legal requirements, we may share Personal Data with third-party service providers. These may include entities responsible for hosting, system administration, payment processing, analytics, marketing, data enrichment, or customer support. We only
provide these service providers with the Personal Data necessary to perform their tasks and in line with the legal grounds outlined previously. Such service providers are prohibited from using the Personal Data for any purpose other than providing the agreed-upon services to Tap2cash.
Your Employer: If you are using Tap2cash Services through your corporate email address or as an authorised user, we may share your Personal Data with your employer. This is done to provide access, verify accounts and activities, investigate suspicious behaviour, or enforce our terms and policies.
Mergers or Acquisitions: Should Tap2cash undergo a merger, acquisition, consolidation, change of control, or sell a part of our business or assets, we will disclose the necessary Personal Data. The handling of this data will be subject to the privacy policies of the acquiring entities. We will make reasonable efforts to inform you of any such transfer of Personal Data to an unaffiliated third party in accordance with applicable laws.
Data Analytics: From time to time, we may share non-personal, anonymized, and aggregated data with third parties to assist Tap2cash with analysis and enhancements. This anonymized data may also be utilised for standard business functions, such as governance reporting.
Public Forums: If our Website or Tap2cash’s social media platforms offer public forum features, any Personal Data you choose to post, share, upload, or make available publicly may be visible to others. Avoid posting confidential information or details about others without their consent. We may use the information you provide to customise your experience and suggest relevant content.
Friends/Acquaintances: Please remember that Tap2cash has no control over how your friends or acquaintances use the information you share with them. Once information is posted on publicly accessible pages, it may be collected and used by others. To request the removal of your personal information from our blog or community forum, please contact us at admin@Tap2cash.in.
In some cases, we may not be able to remove your information, but we will inform you if we cannot and explain why. Additionally, we may offer a feature to invite or refer friends to Tap2cash or our services. If you provide a friend's email address for this purpose, we will use it solely to send a one-time invitation. Your friend can contact us at admin@Tap2cash.in to request removal of their information from our records.
Using Your Data in Compliance with Data Protection Law
Data Protection Law mandates that we fulfil specific conditions before we can use your personal data as outlined in this privacy notice. The conditions we rely on to process your data depend on the specific activities involved:
Consent
We may offer you promotional information about our services or products if you have given us consent to do so (where such consent is required by Data Protection Laws). We may
reach out to you via mail, email, phone, or electronic notifications (if you have agreed to these communication methods) to provide information about the services or products you have requested. You can update your marketing preferences at any time by contacting us as set out in “Contact us” section.
Legitimate Interests
We process your personal data based on our legitimate interests, which help us deliver our services and maintain the Platform. This involves conducting a balancing test between our need to use your data (for example, to provide you with Platform access and prevent fraudulent activity) and your rights and interests under Data Protection Law (such as ensuring your data is not sold to third parties without your consent). The result of this balancing test will guide whether we can use your data as outlined in this privacy notice. We commit to acting reasonably and considering your interests thoroughly during this process.
To provide you with the agreed-upon services, we need to collect and process certain personal data to enable your access to and use of the Platform. Without this data, we would not be able to offer you Platform access.
Compliance with Legal Obligations
We may process your personal data when necessary to comply with our legal obligations. This includes processing data to establish, pursue, or defend against legal claims.
Substantial Public Interest
We may process your personal data if required for reasons of substantial public interest, in accordance with Data Protection Laws.
If we intend to use your personal data for purposes not covered by this privacy notice, we will inform you of these new purposes before proceeding.
Retention Period
Our data retention practices are guided by both business needs and legal requirements. We keep personal data only as long as necessary for the purposes for which it was collected and any related, permissible purposes.
Typically, we retain your information to:
Address any inquiries or complaints;
Ensure we have treated you fairly;
Demonstrate compliance with our regulatory obligations; and/or
Maintain records as required by applicable regulations.
Additionally, we may keep your information for legal, regulatory, or technical reasons (such as for historical insurance claims). We might also retain it for research or statistical purposes,
ensuring that your privacy is safeguarded and the data is used solely for those purposes. If your current or prospective employer has directed us to process your personal data on their behalf, we will retain the data according to their instructions.
Location of Processing
Tap2cash operates exclusively from India and hosts our Services and processes your Personal Data solely within India. However, some of our service providers might process Personal Data in countries outside your jurisdiction, which may not have the same level of data protection as provided by your local laws or the European Commission. We ensure that your information remains protected, regardless of its location, by adhering to the required standards of protection. This includes implementing appropriate contractual agreements and, where necessary, standard contractual clauses for data transfers as approved by the European Commission (Art. 46 GDPR).
Minors
Tap2cash’s Services are intended exclusively for business clients and are not designed for minors. Transactions on the Platform are only available to individuals who can enter into legally binding contracts under the Indian Contract Act, 1872. Individuals deemed “incompetent to contract” under this Act, including undischarged insolvents, are not permitted to use the Platform. If you are under 18 years of age, you may only use the Platform or access its content with the supervision and prior consent of a parent or legal guardian. We do not intentionally collect Personal Data from children under 18. If you are a parent or guardian and believe that your child has provided us with Personal Data without your consent, please connect as outlined in “Contact us” section, and we will take measures to remove such data from our systems.
Security of Personal Information
All information you provide is stored on secure servers maintained by us or our subcontractors and is accessed and used in accordance with our security policies and standards. We use OTP-based access for your account, and it is important to keep this OTP confidential and not share it with anyone, including our staff. Access to your personal data is restricted to our employees, affiliates, and third-party service providers who need it to deliver products or services. We have implemented robust physical, electronic, procedural, administrative, and technical safeguards to comply with data protection laws and protect your personal data from unauthorised access in the countries where we operate. However, no security system is entirely foolproof. While we strive to secure your information, we cannot guarantee that our systems are impervious to breaches or that information transmitted over the Internet cannot be intercepted.
To uphold high standards in Data Privacy and Security, we are compliant with the General Data Protection Regulation (GDPR) and ISO 27001:2013 standards. We have taken all reasonable and practical measures to safeguard your personal data, including securing data at rest and in transit, implementing role-based access controls, and partnering only with entities that meet similar security standards.
How We May Contact You
Service Communications: We will reach out to you regarding any transactions you have initiated with us.
Marketing Communications and Newsletters: With your consent, we may send you promotional materials and updates about Tap2cash, such as new offers and news.
Depending on your preferences, these communications may be sent via email or SMS. You can opt out of receiving these messages at any time by clicking the “unsubscribe” link found in the emails or by contacting us at admin@tap2cash.in.
Customer Feedback: Occasionally, we may contact you to gather feedback about your transaction or experience with Tap2cash.
Responding to Queries or Complaints: If you have submitted a query or complaint, we may get in touch with you to address your concerns or resolve the issue.
Rights and Obligations Regarding Your Data
You have various rights under data protection laws concerning how we process your personal data. These rights are outlined below. To exercise any of these rights, please connect using the details provided in “Contact us” section. We will respond to your request within one month from the date we receive it.
DESCRIPTION OF RIGHTS
- You have the right to access any personal data we hold about you.
- You can request that we correct any inaccurate personal data we have about you.
- You have the right to request the deletion of your personal data. This right applies in cases where (for example): the data is no longer needed for the purpose it was collected; you withdraw your consent (if our processing is based on your consent); or you object to the processing of your data (as detailed in Right 6 below).
- You can ask us to restrict our processing of your personal data. This right applies if (for example): you contest the accuracy of the data; you would otherwise have the right to request deletion but prefer restriction instead; or the data is no longer needed for its original purpose, but you need it for legal claims.
- You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer this data to another organization at your request.
- You have the right to object to our processing of your personal data, including for marketing purposes.
- You can withdraw your consent where we rely on it to process your personal data (such as for sending promotional messages). If you withdraw consent, we may not be able to offer certain products or services to you.
These rights may be subject to certain exceptions to protect the public interest (such as crime prevention or detection) and our own interests (such as maintaining legal privilege).
Updating Information
Maintaining the accuracy and currency of your information is crucial for us to provide relevant services. Inaccurate or incomplete details can hinder our ability to serve you effectively. We will make reasonable efforts to ensure your personal data remains accurate. To help us with this, please update your profile on the Platform or as described in “Contact us” whenever there are changes to your personal data. Providing false or misleading information, or using someone else’s email address or personal data to fraudulently obtain products or services through the Platform, may result in suspension of access and could lead to legal consequences.
Modifications to Privacy Notice
The content of the Platform and our use of cookies may change, leading to updates in this privacy notice and our cookies notice, as well as any related documents. When significant changes are made to this privacy notice, we will update the revision date and clearly highlight the modifications. Any updates will be effective immediately upon posting the revised notice on the Platform. We recommend that you periodically review this privacy notice to stay informed of any changes. This privacy notice was last revised on August 10, 2024.
“Contact us” : Questions About This Statement and Your Information
For any inquiries or feedback regarding this Statement or your personal information, please reach out to us at admin@tap2cash.in.
Security of Personal Information
We are committed to safeguarding your information during transmission by utilising Secure Sockets Layer (SSL) technology, which encrypts the data you input. Your information is stored on secure servers maintained by us or our subcontractors, and access is controlled according to our security policies and standards. We use OTP-based access for your account, and it is important to keep this OTP confidential and not share it with anyone, including our staff. Access to your personal data is restricted to our employees, affiliates, and third-party service providers who require it to deliver our products or services.
We have implemented reasonable physical, electronic, procedural, administrative, and technical safeguards to comply with data protection laws and secure your personal data against unauthorised access in the countries where we operate. Despite these measures, no security system is foolproof, and we cannot guarantee complete security or prevent the interception of data during transmission over the Internet.
To uphold high standards of data privacy and security, we adhere to General Data Protection Regulation (GDPR) requirements and are ISO 27001:2013 certified. We take all practical steps to protect your personal information, including securing data both at rest and in transit,
implementing role-based access controls, and partnering only with those who maintain equivalent security measures.
Conditions of Use & Revisions
By accessing our website, m-site, or app, you agree that any disputes related to privacy are governed by this policy, including limitations on damages, arbitration procedures, and the application of the laws of the Republic of India. If you have privacy concerns, please provide a detailed account to us via email at admin@tap2cash.in, and we will endeavour to address your issues. As our business and policies evolve, the use of the information we collect will be subject to the privacy policy in effect at the time of use.
How to Complain
If you are dissatisfied with how we handle your personal data or our response to any requests related to your rights, please contact us at admin@tap2cash.in. You also have the right to lodge a complaint with the relevant supervisory authority if you are not satisfied with our resolution.